Terms of Service

1.1 These Terms of Service (“Terms”) are a contract between you (the “Customer”, “you”) and the legal entity that operates this Site, which trades as Nourvia Innovations / All Office (collectively, “Nourvia”, “we”, “us”).

That entity’s registered legal name, legal form, trade licence number, licensing authority, registered or physical address, and VAT TRN or non-registered status are stated on your invoice and are available on request from the contact details in Clause 18.

• Trading as / brand: Nourvia Innovations / All Office
• Customer service / complaints email: [email protected]
• Customer service phone: +971 563988991
• Website: https://alloffice.ae

1.2 All Office is a UAE-oriented business management software product offered by Nourvia through https://alloffice.ae (the “Site”) and related services described in these Terms (together, the “Services”). The product and Nourvia’s own compliance are aligned with United Arab Emirates law. The Services are offered to business organisations and are not limited to organisations established in the UAE.

2.1 By ticking the acceptance checkbox on this Site and completing a purchase — including proceeding to Stripe Checkout — or by signing an order that incorporates these Terms, you agree to these Terms, the plan details shown at checkout or on your order, and any Data Processing Addendum that applies to the Subscription Service. Completing a purchase may also constitute consent to published terms under Federal Decree-Law No. 14 of 2023, Article 5(5). We record the Terms version shown, the language of that version, the time of acceptance, your identity on the order, and technical identifiers (including IP address and user agent).

2.2 Our Privacy Policy and Cookie Notice explain how we process personal data for the Site, demos, billing and related purposes. They are notices; accepting these Terms is not consent to optional marketing.

2.3 If a separately signed order form conflicts with these Terms, the signed order prevails for that conflict.

2.4 You represent that you are at least 18 years old, legally capable, and authorised to bind the organisation named in the order. The Services are offered for that organisation’s internal business use, not for personal or household use. Where UAE law treats a purchaser as a consumer — including a legal person under Federal Decree-Law No. 14 of 2023 — mandatory consumer rights are not excluded by these Terms.

2.5 These Terms are issued in English. An Arabic version will be published on this Site when available. Until then, the English version is the version published on this Site when you complete a purchase. For UAE statutory consumer disclosures, an Arabic text will prevail once published if it conflicts with the English.

2.6 You may use the Services for your organisation’s internal business operations in the places you lawfully operate. You are responsible for local tax, labour, filing and data-protection duties in those places. Nourvia does not warrant that All Office meets regulatory regimes outside the UAE. Mandatory UAE rights that apply to you are not excluded.

• Customer Data: data, content and materials you or your users upload to or generate in All Office, including business, employee, financial and related records.
• Deployment Package: the versioned self-hosted software package for a stated release, including the compiled, transpiled or minified executable artifacts and installation documentation required to operate that release on customer-controlled infrastructure, as further described in Clause 6.
• Documentation: install guides, user manuals and notices we supply with the Services.
• Perpetual Self-Hosted Licence: the one-time plan described in Clause 6 (sometimes marketed historically as “ownership”; it is a licence, not a sale of IP).
• Professional Services: installation assistance beyond the included allowance, data migration, training or other work quoted separately.
• Subscription Service: the hosted monthly All Office service described in Clause 7.
• Support Year: the twelve (12) month period of included support and updates for the Perpetual Self-Hosted Licence, starting on the documented delivery or activation date.

4.1 Current plan prices are displayed at checkout. Advertised consumer-facing prices are in United Arab Emirates Dirhams (AED) and, if Nourvia is VAT-registered and the rule applies, are shown inclusive of VAT. Checkout, Stripe charge, invoice and these Terms must match for the selected plan. Self-serve checkout is open to business organisations and is not limited to UAE-established buyers.

4.2 The price that binds your order is the price confirmed at checkout and on your invoice for the selected plan (and any separately accepted Professional Services quote). These Terms do not hard-code a price table; list prices may change for new purchases under Clause 7.6 (Subscription renewals) and Site updates.

4.3 If the Site displays a discount, “SAVE” badge, or compared or struck-through (“was”) price, that promotion is offered only when Nourvia has a genuine prior reference price, a defined promotion period, and any prior licensing or approval required under applicable UAE promotional advertising rules. Misleading comparative pricing is prohibited.

4.4 Payment is processed by Stripe. You authorise Stripe and us to charge the selected payment method. We do not store full card numbers.

4.5 We will provide an electronic invoice with our legal identity, address/contact, date, description of goods/services, AED amount, and (where applicable) trade licence number, VAT TRN, and Support Year information.

4.6 Additional Professional Services (including installation time beyond the included allowance, conversion/migration assistance, and paid support after the Support Year) are charged separately under a written quote you accept before the work continues.

4.7 All Office is currently offered at introductory prices for a stated period. The regular list prices are AED 1,199 per month for the Subscription Service and AED 19,996 one-time for the Perpetual Self-Hosted Licence. The introductory prices displayed on the Site apply to orders placed during the promotion period stated on the Site and may be withdrawn or changed for new orders after that period. Consistent with Clause 4.2, the price that binds your order is the price confirmed at checkout and on your invoice.

5.1 Nourvia and its licensors retain all right, title and interest in All Office, the Site, Documentation, brands, human-authored source materials, source repositories, development tooling, build systems, and all related intellectual property, except for the limited rights expressly granted in these Terms.

5.2 You retain all right, title and interest in Customer Data. You grant Nourvia a limited licence to host, process, transmit and display Customer Data solely as needed to provide the Services you order (including support), and as otherwise described in the Privacy Policy or applicable Data Processing Addendum.

5.3 You may provide suggestions about the Services (“Feedback”). Nourvia may use Feedback that is not Customer Data, not personal data of any person other than you, and not your confidential information, to improve the Services, without obligation to you. Feedback does not assign your pre-existing intellectual property to Nourvia except for a limited licence to use the suggestion for that purpose.

5.4 Third-party and open-source components included with All Office are governed by their respective licences. Those licences may grant you rights (including, where applicable, source availability, modification or redistribution) that these Terms do not remove. Notices shipped with the package or Documentation identify those components.

6.1 Grant. Subject to payment and these Terms, Nourvia grants the Customer organisation named on the order a non-exclusive, non-transferable (except as Clause 16 allows), perpetual licence to install and run the Deployment Package for that organisation’s internal business operations on infrastructure controlled by the Customer, and to manage Customer Data on that deployment, within the following scope (a signed order may state a narrower scope):

• Licensed legal entity: the organisation named on the order only (affiliates are not licensed unless the order names them).
• Production instances: one (1) production instance unless the order states otherwise.
• Non-production instances: reasonable non-production instances for backup, staging and testing.
• Users / seats: unlimited users within the licensed entity.
• Branches / locations: locations of the licensed entity where it lawfully operates. The licence is not limited to UAE soil; Clause 2.6 applies.

6.2 What is delivered. Delivery is a versioned Deployment Package identified by release or build on the order/invoice, including: the modules enabled for that licensed release at delivery; the deployment artifacts required to operate that release (for example, backend runnable JavaScript produced from TypeScript compilation, a frontend Next.js standalone production deployment, database schema/migrations required to operate, and installation guidelines); and the supported platform assumptions stated in the install guidelines for that version.

6.3 What is not delivered. Nourvia’s human-authored source files, source repository, development tooling and build system are not delivered. The Deployment Package contains compiled, transpiled or minified executable artifacts required to operate the software. Disabling source maps does not make those artifacts inaccessible, and the presence of such artifacts is not a grant of rights in Nourvia’s human-authored source, repository or build system — excluding third-party and open-source components governed by their respective licences.

6.4 No IP sale. The one-time fee does not transfer copyright, trademarks or other ownership of All Office to you. Marketing phrases such as “ownership” mean operational control of your licensed deployment and Customer Data, not ownership of Nourvia’s software IP.

6.5 Customer responsibilities. After handover, you are responsible for servers, accounts, access control, network security, monitoring, backups, disaster recovery, operating-system and runtime patches outside the delivered product, and lawful processing of Customer Data on your infrastructure — except to the extent caused by a defect or non-conformity in the Deployment Package, Nourvia’s breach, or Nourvia’s installation/support work. Nourvia remains responsible for its expressly promised installation and Support Year obligations and for liabilities that cannot lawfully be excluded.

6.6 Support Year. For twelve (12) months from the documented delivery or activation date, Nourvia will provide reasonable email support and product updates for the licensed release lines covered by the Support Year. Update packages delivered during the Support Year carry the same perpetual deployment rights under this Clause 6. The Support Year does not entitle you to every future module, integration or capability forever. Support after the Support Year is optional and charged separately based on requirements, under a separate quote.

6.7 Installation assistance. Nourvia provides installation guidelines and reasonable remote installation assistance for a single installation. If support for that single installation exceeds three (3) hours of Nourvia effort (as recorded by Nourvia), further work is Professional Services and may be charged only after a written quote and your approval.

6.8 Restrictions. Except as allowed by mandatory law or applicable open-source licences, you must not: resell, sublicense, white-label or distribute the proprietary software; use it as a service bureau for unrelated third parties; share credentials unlawfully; circumvent licence or technical protections; or reverse engineer Nourvia proprietary materials beyond what mandatory law permits. Configuration of the running system through supported admin features is allowed. You may perform security testing of your licensed instance on infrastructure you control, provided you do not attack Nourvia systems, other customers, or the licence authority, and you do not circumvent licence controls. Testing that targets Nourvia-hosted Services requires prior written permission.

6.9 Licence validation. The Deployment Package periodically contacts Nourvia’s licence authority (host as stated in the Documentation; currently expected license.alloffice.nourviain.com) to confirm the licence is active. Default check interval is twenty-four (24) hours. After three (3) consecutive failed checks, a paid Perpetual Self-Hosted Licence shows a warning but continues to allow ordinary use (enforcement_mode=warn). Nourvia outage, DNS failure or lack of internet will not remotely disable a paid perpetual instance. Nourvia may revoke or suspend a licence only for uncured material breach, non-payment of sums due, unlawful use, or as required by law; after revoke or suspend, mutations may be blocked. Air-gapped operation is not included in this version. Validation telemetry is limited to licence identifier, instance identifier, application version and technical result (including the IP address of the check-in). It is not Customer Data.

6.10 Delivery and acceptance. After payment, Nourvia will contact the email on your order within twenty-four (24) hours to arrange delivery. Delivery is complete when Nourvia makes the versioned Deployment Package and licence key available to you and notifies you, or when you confirm acceptance in writing, whichever happens first. The Support Year starts on the delivery or activation date stated on the order/invoice. You should verify the release identifier and checksums in the Documentation.

7.1 Service. Subject to payment and these Terms, Nourvia will provide access to the hosted All Office Subscription Service for the Customer organisation, including managed hosting, backups and updates as described in the accepted checkout or order and the Documentation for the subscribed plan. Live marketing headlines on the Site are not a specification if they conflict with the accepted order, Documentation or these Terms.

7.2 Storage limit. The Subscription Service includes combined storage (database, file storage and assets) of up to 2 GB. Additional hosting charges apply for combined storage beyond this limit, at approximately AED 40 per additional 1 GB. This per-GB rate is an estimate and may change based on Nourvia’s underlying hosting/service-provider costs.

7.3 Hosting and Customer Data. Subscription Customer Data is stored on cloud infrastructure procured by Nourvia. Hosting providers, regions, subprocessors and transfer safeguards are identified in the Privacy Policy and Data Processing Addendum (as updated with notice where required).

7.4 Billing and renewal. The Subscription Service renews automatically each month at the then-current recurring price for your plan unless cancelled under Clause 7.5. The charge, renewal interval and cancellation method are disclosed at checkout.

7.5 Cancellation. You may cancel future renewals at any time by emailing [email protected] from the email on your order (or another address we have on file for the account). Cancellation stops future renewal charges and remains effective through the end of the then-paid period, unless mandatory law or your order requires otherwise. We do not promise prorated refunds for unused days of a paid period except where mandatory law or your order requires them.

7.6 Price changes. We may revise the recurring Subscription price for commercial reasons. We will give at least forty-five (45) days’ advance direct written notice to the email and/or account associated with your order before a higher price applies to your renewal. A passive Site-only notice is not sufficient for this Clause. The new price applies only to renewals after the notice period. You may cancel under Clause 7.5 before the higher price takes effect. We do not change the price of an already-paid period. Unless a separate order discloses metering rules and calculation methods, price changes are not described as “usage-based.”

7.7 Availability and maintenance. We aim to keep the Subscription Service available, but do not warrant uninterrupted or error-free operation. We may perform scheduled maintenance and emergency changes. Where practicable we will give advance notice of planned maintenance that is expected to cause material downtime.

7.8 Shared responsibility (Subscription). You are responsible for your administrator accounts, credentials, authorised users, endpoint security, configurations, exports and integrations you enable. Nourvia is responsible for the hosted platform controls described in the Documentation and DPA. Compromise or misuse arising from shared, weak or customer-controlled credentials is your responsibility except to the extent caused by Nourvia’s breach.

7.9 Failed payment. If a renewal payment fails, we may retry charging and may suspend access after notice. We will provide a reasonable opportunity to update payment details. Prolonged non-payment may lead to termination under Clause 13.

7.10 Suspension. We may suspend the Subscription Service for non-payment, material security risk, unlawful use or material breach, with notice and a cure period where practicable, and with immediate action only where reasonably necessary to protect the Services, other customers or legal compliance. Where safe and legally permitted, we will preserve access to Customer Data or an export opportunity during or after suspension.

7.11 Export and deletion at end of subscription. On termination or expiry of the Subscription Service, we will make Customer Data available for export for thirty (30) days in the export formats then available in the product, then delete or irreversibly anonymise production Customer Data according to our retention schedule, subject to legal holds and backup expiry cycles described in the Privacy Policy / DPA. Assistance beyond standard export may be charged as Professional Services.

7.12 Roles for personal data. For tenant/employee and similar Customer Data in the Subscription Service, you generally determine purposes and means (controller) and Nourvia generally processes on your documented instructions (processor), as set out in the Data Processing Addendum. This does not change our role as controller for Site, billing and account data described in the Privacy Policy.

8.1 Conversion is available on request. It is not automatic.

8.2 Conversion requires a written quote/order covering: the Perpetual Self-Hosted Licence fee (and any credit for prepaid subscription fees, if any), migration scope, timing, export format, and any Professional Services fees for data-transfer support.

8.3 On conversion, delivery is the versioned Deployment Package under Clause 6 (not Nourvia’s proprietary source repository), excluding third-party and open-source components governed by their respective licences.

Time-limited demo tenants, if provided, are for evaluation only, may contain sample data, expire as stated at provisioning (commonly fourteen (14) days), and may be deleted thereafter. Demo access does not grant a Perpetual Self-Hosted Licence. Do not enter real employee, payroll, Emirates ID, passport, visa or bank data into a demo tenant unless we have agreed in writing that the Data Processing Addendum applies to that demo.

You must not use the Services to: violate law; infringe others’ rights; transmit malware; attempt unauthorised access; impose abusive load; evade sanctions or export controls; commit fraud or corruption; or misuse employee, financial or identity data. We may investigate and suspend access where reasonably necessary to protect the Services, other customers or legal compliance, with notice and cure where practicable.

11.1 Nourvia warrants that it will provide the Services with reasonable care and skill and substantially in accordance with the Documentation for the applicable plan.

11.2 All Office helps manage business processes but is not a substitute for professional accounting, tax, payroll, HR, cybersecurity or legal advice. Modules that help prepare UAE VAT returns (including FTA Form 201 box calculations), WPS SIF files, corporate-tax estimates or similar do not file with the Federal Tax Authority, banks or other authorities on your behalf. You remain responsible for regulatory filings, for verifying outputs before you rely on them, and for business decisions.

11.3 Except for Clause 11.1 and remedies that mandatory UAE law does not allow to be excluded, and to the maximum extent permitted by law, we disclaim any other warranty, including any warranty that the Services will meet all of your particular requirements, be uninterrupted, error-free, or immune from all security threats. We do not use and you should not read this Clause as a US-law “merchantability” or “fitness for a particular purpose” disclaimer; your mandatory rights for defect, non-conformity, non-delivery and delay are preserved under Clause 11.4.

11.4 Where mandatory law gives you rights for defect, material non-conformity, non-delivery or delay (including repair, re-performance, replacement, cancellation, refund or compensation), those rights are preserved.

12.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, gross fault, wilful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

12.2 Subject to Clause 12.1, neither party is liable to the other for indirect or consequential loss, loss of profits, or loss of opportunity. Separately, and also subject to Clause 12.1, Nourvia is not liable for loss caused by the Customer’s infrastructure, configurations, credentials or unauthorised users, except to the extent caused by a defect or non-conformity in the Services, Nourvia’s breach, or Nourvia’s installation/support work, or as mandatory law provides.

12.3 Subject to Clause 12.1, Nourvia’s total aggregate liability arising out of or relating to these Terms — across all related claims together, not a fresh cap per claim — is limited to:

• for the Subscription Service: the fees paid or payable for that Subscription Service during the twelve (12) months before the first claim in the related set, or if none have been paid, the fees for the then-current paid period; and
• for the Perpetual Self-Hosted Licence: the one-time licence fees paid for the affected licensed release.

12.4 You will indemnify Nourvia against third-party claims arising from unlawful Customer Data, your infringement, or your prohibited use of the Services, except to the extent caused by Nourvia. We will give prompt notice, allow reasonable control of the defence, and provide reasonable cooperation.

12.5 If a third party claims the Services infringe its IP, Nourvia may (at its option): (a) procure the right for you to continue use; (b) modify or replace the Services so they are non-infringing and substantially equivalent; or (c) terminate the affected Service. If Nourvia terminates under (c) because continued lawful use cannot reasonably be secured: for the Subscription Service, Nourvia will refund prepaid unused fees for the terminated portion of the then-current paid period; and for the Perpetual Self-Hosted Licence, Nourvia will refund or credit a fair portion of the one-time licence fees paid for the affected licensed release — a full refund if termination occurs within ninety (90) days after delivery; otherwise straight-line over a five (5) year assumed useful life from delivery — and you must stop using and destroy the affected proprietary Deployment Package materials (except as mandatory law or OSS licences require otherwise).

13.1 Either party may terminate for material breach if the breach is not cured within thirty (30) days after written notice (or immediately where cure is not reasonably possible, including severe security or unlawful-use risk).

13.2 We may suspend or terminate the Subscription Service for non-payment after notice as described in Clause 7.9, or suspend under Clause 7.10.

13.3 On termination of the Perpetual Self-Hosted Licence for your uncured material breach, the licence ends and you must stop using and destroy proprietary Deployment Package materials (except as mandatory law or OSS licences require otherwise). Customer Data on your infrastructure remains your responsibility.

13.4 Clauses that by nature should survive (including IP, fees owed, confidentiality, liability, indemnity and dispute provisions) survive termination.

Neither party is liable for delay or failure caused by events beyond reasonable control (including war, epidemic, or government action), provided the affected party gives notice and mitigates. Payment obligations already due are not excused. Ordinary hosting or subprocessor downtime that Nourvia is responsible for under the Subscription Service is not force majeure unless the underlying event itself qualifies and Nourvia has mitigated. Force majeure may suspend Nourvia’s Support Year or Subscription duties for the duration; it does not cancel a Perpetual Self-Hosted Licence already delivered. Either party may terminate the affected Subscription Service or Support Year obligations if a force majeure event continues more than ninety (90) days; that termination does not require destruction of a Deployment Package already delivered.

15.1 We may publish updated Terms for new purchases. The version accepted at checkout (recorded by version identifier) applies to that order.

15.2 Perpetual Self-Hosted Licence. Rights already purchased under Clause 6 cannot be materially reduced retroactively by a later Terms update. Clarifications that do not reduce your purchased licence rights may be published for convenience; they do not cut back the grant you already paid for.

15.3 Subscription Service. Material changes to Subscription terms or recurring pricing apply only from a future renewal, never mid-paid-period to your detriment. We will give at least forty-five (45) days’ direct notice to the email and/or account on your order before an adverse material change or higher renewal price takes effect, and you may cancel under Clause 7.5 before it applies.

15.4 Where mandatory law or the nature of the change requires renewed acceptance, we will obtain that acceptance before the change binds you. We will not treat continued use alone, or a passive Site posting alone, as acceptance of a material adverse change.

15.5 Nothing in this Clause permits unilateral amendments that mandatory UAE law treats as harmful or void.

You may not assign these Terms without our prior written consent, except to a successor in connection with a merger or sale of substantially all assets of the licensed organisation, provided you give notice and the successor agrees in writing to these Terms. We may subcontract performance (including hosting) but remain responsible for our obligations.

Each party must protect the other’s non-public confidential information with reasonable care and use it only for performing these Terms, except for information that is public, independently developed, or required to be disclosed by law (with notice where lawful).

18.1 For sales, support and complaints, contact [email protected] or +971 563988991, or the identity details in Clause 1. You may also complain to competent UAE authorities where applicable.

18.2 Complaint channel. Email [email protected] is the published complaint channel for Site and Service customers. We will acknowledge complaints sent to that address and keep handling records. Registered legal name, trade licence, address and VAT TRN (or non-registered status) are stated on your invoice and available on request.

18.3 We will acknowledge complaints and keep handling records for the channel in Clause 18.2.

18.4 Rating. You may rate your experience with Nourvia as digital merchant and with the Services by emailing [email protected] with the subject “All Office experience rating”. A matching link is also available in the Site footer.

These Terms are governed by the laws of the United Arab Emirates. Subject to mandatory consumer complaint mechanisms and non-excludable jurisdiction rules, the courts of the United Arab Emirates have jurisdiction. Nothing in this Clause limits your right to complain to the Ministry of Economy or other competent UAE authorities.

These Terms do not require arbitration. If the parties later agree in writing to arbitrate a dispute, a digital contract whose value is less than AED 50,000 must not include a compulsory arbitration clause (Federal Decree-Law No. 14 of 2023, Article 9).

20.1 These Terms, the accepted order/checkout record, and any applicable Data Processing Addendum are the entire agreement for the Services and supersede prior proposals on the same subject.

20.2 Order of precedence. If there is a conflict among documents forming the contract, the following order applies (higher prevails over lower for the conflict only): (1) a negotiated signed order form; (2) the Data Processing Addendum (for personal-data processing topics it covers); (3) plan-specific commercial terms stated on the accepted checkout/order; (4) these Terms; (5) Documentation. The Privacy Policy and Cookie Notice are notices and do not override these Terms except where mandatory data-protection law requires.

20.3 If a provision is unenforceable, the remainder stays in effect.

20.4 Failure to enforce a provision is not a waiver.

20.5 No third-party beneficiaries except as mandatory law provides.

20.6 Notices may be sent to the email on your order and to our complaints email in Clause 1.

20.7 Electronic records of your order (including checkout records, invoices, payment confirmation, and the clickwrap acceptance record with Terms version, language, timestamp, identity, IP address and user agent) are valid under applicable electronic transactions law.

21.1 Subject to Clause 11.4 and mandatory law, fees for completed delivery of a Deployment Package or for a Subscription period already made available are ordinarily non-refundable for change of mind.

21.2 We do not prohibit lawful payment disputes or chargebacks. Please contact us first so we can help. We reserve rights to recover documented losses from proven fraudulent disputes to the extent lawful.

22.1 The Services are offered to business organisations. They are not limited to organisations established in the UAE. Clause 2.6 applies to use outside the UAE.

22.2 You must not use the Services in a way that violates UAE sanctions or other mandatory restrictions applicable to you or to Nourvia. Because some payment and infrastructure providers (including Stripe and Cloudflare) are established outside the UAE, those providers may separately refuse or terminate service to sanctioned parties even where these Terms would otherwise apply.